ZEYLON TRAILS

Refund Policy

At Zeylon Trails, we understand that travel plans can change. Our cancellation and refund policy is structured to be as fair as possible while accounting for the non-refundable advance payments we must make to secure your accommodations and transport in Sri Lanka.

Standard Cancellation Tiers

If you need to cancel your booked tour, the following standard refund tiers apply based on the date we receive your written cancellation notice:

30 days or more prior to the tour start date: A small administrative fee (covering bank charges and processing, typically around 5% to 10% or a fixed amount) is deducted from the advance payment, and the remaining amount is fully refunded.
15 to 29 days prior to the tour start date: We retain 25% to 50% of the total tour cost or advance payment (this varies depending on the non-refundable advance payments already made to hotels).
7 to 14 days prior to the tour start date: A cancellation charge of 50% to 75% of the total tour cost applies.
Less than 7 days prior (or No Show): No refunds are provided (100% non-refundable).

Special Notes (Peak Season & Third-Party Bookings)

Peak Season (December, January, July, August): Hotels, villas, and third-party suppliers enforce incredibly strict cancellation policies during Sri Lanka's peak tourist seasons. Therefore, advance payments made for bookings during these peak months are strictly non-refundable under any circumstances.

Contact

For refund requests or policy questions, please contact us using the details on the Contact page.